Last update: 22nd September 2022

We are committed to protect the privacy of everyone in our community. This means that we’ll protect the personal information of all visitors who access our website or services through any mobile application (collectively, the “Services”).This Privacy Policy explains how we collect, share, and use your personal information. You will also find information about how you can exercise your privacy rights. By using our Services you agree to us using your personal information as set out in this Privacy Policy. The terms “we”, “us” or “our” are each intended as reference to Sndjoy and any terms not defined in this Privacy Policy are defined in our Terms.

1. Information we collect from you and why

From time to time, we may receive personal information from third party sources, including advertising networks and social media platforms like Facebook but only where we have checked that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal information with us. This information may include your likely demographic group.

• Information that you provider voluntarily:

• Registration information when you create a Sndjoy account so we can:
  • create your account so you can place Orders under our Terms
  • identify you when you sign-in to your account;
  • contact you for your views on our Services; and
  • notify you of changes or updates to our Services.
• Transaction Information when you place an Order with a Gift Expert in order to:
  • process your Order and to bill you;
  • communicate your Order to the Gift Expert;
  • send you status updates on your Order;
  • reply to your Order queries and questions and to resolve problems;
  • carry out analysis and research to develop and improve our Services; and
  • protect you and the Services by seeking to detect and prevent fraud or other acts in breach of our Terms or policies relevant to the Services.
• Information regarding your marketing preferences so we can:
  • send you customized marketing about our products or services.
• Feedback on your views of our Services in order to:
  • reply to your questions or queries;
  • publish reviews you submit to us about our Gift Experts and services; and
  • conduct analysis and research to improve and develop our Services. 

B. Information that we collect automatically

• Activity Information so we can:
  • provide you with an improved experience;
  • give you access to your Order history and preferences; and
  • provide other services at your request.
• Cookies and similar technologies so we can:
  • measure and analyze the use and effectiveness of our Services;
  • customize and optimize the targeting of advertising for our Services across other websites and platforms; and
  • provide location services if you choose to share your geo-location.

C. Information that we obtain from third-party sources

• Analytics reports and market research surveys in order to:
  • measure the performance of marketing campaigns for our Services; and
  • better understand your preferences so that we can customize our marketing campaigns and Services accordingly.

2. Who we share personal information with

We may share your personal information with the following recipients (and whenever we do, we will ensure that we have appropriate security and contractual safeguards in place to protect it):

• Gift Experts that you have placed an Order with for processing and delivery;
• Sndjoy Inc. and subsidiaries within our group;
• Third parties who undertake various activities to promote, market or support our Services. This includes social media platforms like Facebook, offshore customer support agents, website and application support and hosting providers, marketing service providers, eCRM partners like PitchCRM who manage our marketing emails and push notifications, companies like Twilio who send you text messages when your Order is on its way, delivery companies who deliver your Order to you, implementation partners, market research companies and payment processing providers (including payment and card service providers) which process payment card transactions – any of these third parties might be inside or outside your country of residence;
• Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary under applicable law or regulations;
• Any other person provided that you have given your consent. We will never sell, distribute or otherwise share your personal information unless we have your permission.

3. Legal basis for processing personal information

We will always make sure we have a legal basis to collect and use your personal information. The legal basis we rely on will change depending on the type of information and the context in which we collect it.

Our main reason for collecting and using your personal information is to perform our contract with you (i.e. to make sure you get your Order when and where you want it), but we may also process it where it is in our legitimate business interests to do so  (but only if our interests are not overridden by your data protection interests or your fundamental legal rights and freedoms).

4. International data transfers

We may transfer your personal information to countries outside the one in which you are resident to other countries where Sndjoy Inc. or our service providers have operations. Our group companies and third party service providers and partners operate in the following countries: Spain, India and the United States.

The data protection laws of these countries may differ from the laws of your country but we take care to implement appropriate safeguards to protect your personal information in those countries in accordance with this Privacy Policy.

5. Security

We place great importance on keeping your personal information safe and secure. As such, we put in place appropriate technical and organizational measures / industry standard technology to protect it from unauthorized access and unlawful processing, accidental loss, destruction and damage.

The security measures we use are designed to provide a level of protection security appropriate to the risk of processing your personal information. 

6. Data retention

We will retain your personal information for no longer than is necessary to fulfill the purposes described in this Privacy Policy. 

We may also retain certain elements of your personal information for a period after you delete or deactivate your account for our legitimate operations such as record keeping and to comply with our legal obligations. Whenever we retain your information we will do so in compliance with applicable laws.

7. Your data protection rights

We respect your privacy and data protection rights. Below is a summary of your rights in respect of the personal information of yours which Sndjoy handles:

• We provide you with the tools to access, review or update your personal information at any time through your account. If you wish to request deletion of your personal information, you can do so by contacting us at acc@sndjoy.com

• You can object to processing of your personal information, ask us to restrict processing of your personal information or request that it be ported to a third party. Again, you can exercise these rights by contacting us at acc@sndjoy.com
• You have the right to opt-out of receiving marketing communications we send you at any time. You can exercise this right by using the unsubscribe functionality in the communication you receive or by amending your profile accordingly.
• Similarly, if we collect and process your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection supervisory authority about our collection and use of your personal information.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

8. Links to third-party sites

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates or to any number of websites that may offer useful information to our visitors. We provide these links to you only as a convenience and the inclusion of any link does not imply endorsement of the relevant website by us. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies or those linked websites. Please check these policies before you submit any personal information to such websites.

9. Updates to this Privacy Notice

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

We encourage you to periodically review this page for the latest information on our privacy practices.

10. How to contact us

If you have any questions or concerns about this Privacy Policy and/or our privacy practices, you can contact us at:

acc@sndjoy.com

Sndjoy Inc.

1701 Sutherland Ave, Knoxville 

TN 37921, United States